Psychological First Aid (PFA) describes a humane, supportive response to a fellow human being who is suffering and who may need support
PFA provides emotional support and helps people address immediate needs and helps them feel less overwhelmed and alone.
Using PFA in crisis situations, you should look for what’s happening to people, listen to their response, and link them to the help they need
You should always respect people’s dignity and rights when providing PFA
When going to help in a crisis, consider the advantages of working in a team or in pairs
Helping responsibly also means taking care of your own health and wellbeing