How to Handle Negative Comments: A Guide for LGBTI Activists
2000 words, 10 min to read
Navigate
Why negative comments happen, and why they’re not always bad
Set the rules for your space
Make it part of your strategy
Support the people doing the work
Know the difference between everyday negativity and a crisis
TL;DR
- Negative comments are a normal part of being visible online.
- You don’t have to respond to everything, but your organisation should decide when and how you will.
- Create internal guidelines to help your team manage and respond with confidence.
- Build support structures to protect staff and volunteers doing this work.
- In a big crisis, stop and reflect before reacting. And always root your response in your values.
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